Returns and Exchanges
At Cotton World, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our hassle-free return and exchange policy.
Return Policy
You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging with tags attached.
Exchanges
If you need a different size or color, we’ll gladly exchange your item within 30 days of delivery. Exchanges are subject to availability.
How to Initiate a Return or Exchange
- Contact our customer service team to request a return or exchange authorization.
- Once approved, pack the item securely and include the original receipt or proof of purchase.
- Ship the package to the provided address.
Refunds
After receiving and inspecting your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you.
Final Sale Items
Certain items marked as “Final Sale” cannot be returned or exchanged.
For any questions, feel free to reach out to our customer service team. We’re here to ensure your shopping experience is smooth and enjoyable!
Note: This policy applies to purchases made online at cottonworldus.com.